My state’s DMV switched their online services to this. Want to change your address? You must talk to the chatbot. Renewing your license? Tell the chatbot your credit card information. And for this convenience you also get to pay a fee to the third-party company that operates the service for the state.
We need to make it illegal to force people to use a chatbot. It’s just a way to create the most frustrating experience possible without even having to pay an Indian call center. It’s the new version of being put on hold for an hour and then getting transferred and put on hold for another hour, someone you can barely understand picking up the phone, and then hanging up on you after you explain what you want and making you call again.
i think the chatbots you’ve interacted with just suck, the ones i’ve dealt with were at worst equal to how things were before. I’m just glad we don’t have to fucking sit in a phone queue for 15 minutes anymore.
Good chatbots are basically just search engines, you say “transaction log” and it tells you how to get the transaction log for your bank account.
My state’s DMV switched their online services to this. Want to change your address? You must talk to the chatbot. Renewing your license? Tell the chatbot your credit card information. And for this convenience you also get to pay a fee to the third-party company that operates the service for the state.
The privatisation experiment continues
We need to make it illegal to force people to use a chatbot. It’s just a way to create the most frustrating experience possible without even having to pay an Indian call center. It’s the new version of being put on hold for an hour and then getting transferred and put on hold for another hour, someone you can barely understand picking up the phone, and then hanging up on you after you explain what you want and making you call again.
i think the chatbots you’ve interacted with just suck, the ones i’ve dealt with were at worst equal to how things were before. I’m just glad we don’t have to fucking sit in a phone queue for 15 minutes anymore.
Good chatbots are basically just search engines, you say “transaction log” and it tells you how to get the transaction log for your bank account.
You’re giving me id.me flashbacks
id.me has joined the chat
I know North Carolina does this at the very least. I hate it