If I set a static on my side, it’ll work until they fuck up again.
The excuse I got last time was that, due to a power outage where I live, they lost the configs in the splitter box near me. That didn’t fill me with confidence and you’re probably very correct that whatever they’re doing is very dumb and or incompetent.
The current owner is not and has not ever been interested in maintaining it. He bought it to squeeze it of its worth and now that it’s suddenly going to cost a lot of money to bring back he probably just won’t.