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Joined 1 year ago
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Cake day: July 8th, 2025

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  • So I tried to help my mother in law cancel a subscription to NFL.com because she didn’t know her account info. Tried the help number, was a verbal chat bot that went in circles and insisted no person was available. I tried buttons, insisting I couldn’t log in to cancel, and when I got sick of it and cursed it ended the call. Tried the text chat on the site listed as support which also insisted we had to log in to cancel.

    Ended up having to contact the credit card to cancel the automatic payments.

    Welcome to the future of automated support with no humans available.














  • I laughed out loud at this bit:

    Yes, there are certain situations in which we should expect 100% AI-generated copy. Customer support would be a perfect example. We’re not looking for artisanal “did you make sure to reset your phone” style dialogue.

    “I have this bullshit machine that vomits out content I have to change to make it presentable to colleagues but fuck the users, they get the slop.”